Effective Date: October 17, 2026

This official Shipping Policy is issued by NJORDE Hub GmbH, to outline all clear, transparent delivery terms, service scopes, processing timelines and relevant arrangements for every order you place on our official e-commerce platform www.njordehubstore.com. We at NJORDE Hub are dedicated to bringing new joys for your home, delivering our carefully curated collection of sealing clips, practical desktop organizers, handy garden tools, cozy home details and other well-made daily items to your doorstep in the most reliable, efficient and cost-effective way possible. All shipping arrangements specified in this policy apply to every valid purchase completed on our store, to help you enjoy a smooth, predictable delivery experience when you upgrade your simple daily routines with our products.

1. Shipping Service Coverage

NJORDE Hub GmbH currently provides shipping services to all 27 member states of the European Union, plus Norway, Switzerland and Liechtenstein, to cover the vast majority of our core customer base across the European economic region. For customers located in remote island areas or special administrative regions outside our default coverage scope, our customer service team will contact you actively within 1 business day after you submit your order, to confirm whether we can arrange feasible delivery to your address, and inform you of any possible additional remote-area surcharges before we process your payment. We will never ship any order to an unconfirmed delivery location without your explicit additional approval, to avoid unnecessary delivery failures or extra costs for our customers.

The warehouse that processes and dispatches all our orders is located in Hamburg, Germany. No matter which destination country your order is shipped to, every parcel will go through unified pre-delivery quality inspection: our warehouse team will double check the integrity of your ordered product, confirm that all matching accessories and user manuals are included, and pack the item with shock-proof, eco-friendly packaging materials, to fully protect your purchased sealing clips, desktop organizers, garden tools and other home goods from potential damage during long-distance transit.

2. Processing Timeline Before Shipment

After your payment for the order is confirmed successfully on our platform, we will arrange your order for handling at the earliest possible time:

• For all orders submitted and paid for before 14:00 CET on regular business days (Monday to Friday, excluding German statutory public holidays), our team will complete the full order processing steps within 24 working hours, and hand over the parcel to our cooperating official logistics partner on the same day
• For orders submitted after 14:00 CET on workdays, orders placed on weekends, or orders submitted during statutory public holidays in Germany, the order processing will be arranged on the next following business day
• For custom engraved or personalized products (which are marked clearly on their respective product detail pages), the extra customization workflow will take 2 to 3 additional business days before we dispatch the parcel, and we will clearly show this extended processing note on the product page before you make the purchase.

Once your parcel is dispatched from our Hamburg warehouse, we will automatically send a formal shipping confirmation email to the email address you left on your order, containing your unique logistics tracking number and the official tracking link from our partnered courier. You can enter this tracking number on our website www.njordehubstore.com at any time later, to view the real-time location and latest transit status of your parcel at no extra cost.

3. Standard Shipping Fees and Estimated Delivery Windows

We have designed tiered shipping cost rules that are friendly to all types of shoppers, to keep your delivery expenses as low as possible:

• For all orders with a total value over 49 Euros shipped to addresses within Germany, you can enjoy completely free standard shipping with no hidden delivery fees added to your checkout
• For orders under 49 Euros within Germany, a flat standard shipping fee of 3.99 Euros will be charged at checkout
• For orders shipped to other EU member states, the flat standard shipping fee is 6.99 Euros, and free standard shipping is automatically unlocked for all orders with total value over 79 Euros
• For destinations in Norway, Switzerland and Liechtenstein, the standard shipping fee is 9.99 Euros, and orders over 99 Euros qualify for free standard shipping. Please note that for orders shipped to non-EU destinations, you may need to pay local import duties or value-added tax that is imposed by your local customs authority, and these additional fees are not included in the product price or shipping fee charged by NJORDE Hub GmbH.

The estimated delivery time for standard shipping is 2 to 5 business days for all addresses within Germany, 5 to 10 business days for other EU member states, and 7 to 14 business days for Norway, Switzerland and Liechtenstein, starting from the day after the parcel is dispatched from our warehouse. If you need faster delivery service, you can select our paid expedited shipping option at checkout: expedited parcels sent to addresses within Germany will arrive within 1 to 2 business days with a 7.99 Euro expedited fee, while expedited parcels for other EU countries will arrive within 3 to 6 business days with a 14.99 Euro expedited fee.

4. Delivery Related Support and Notes

Our cooperating courier will make 2 separate delivery attempts to your provided shipping address if no one is available to sign for the parcel at the first delivery. If the parcel cannot be delivered successfully after 2 attempts, the courier will leave a pickup notice at your address, and you can collect your parcel at the nearby designated courier pickup point within 7 calendar days. If you fail to pick up the parcel within the 7-day retention period, the parcel will be returned to our Hamburg warehouse. In this scenario, we will contact you to arrange re-delivery, and you will need to cover the extra return and re-shipping fees for the second dispatch.

If your parcel is confirmed lost or severely damaged during transit after being handed over to our courier, please contact our customer service team immediately within 14 calendar days after the estimated delivery window ends. We will work directly with the logistics provider to file an investigation, and once the loss or damage is verified, we will arrange a full re-delivery of your ordered product for free, or process a corresponding arrangement in accordance with our return and refund policy that all customers can review on our website.

If you have any questions about shipping timelines, delivery fees, tracking inquiries or other related concerns, you can reach our support team at any time via email at clovr@njordehubstore.com, call us at +49 40 88889895‌ during our business hours from 9:00 AM to 6:00 PM CET on workdays, or send your written inquiry to our company address at Borsteler Chaussee 186, 22453 Hamburg, Germany.