Effective Date: October 17, 2026

Welcome to the official Refund and Returns Policy of NJORDE Hub GmbH, designed to keep your shopping experience on our website www.njordehubstore.com smooth, transparent and hassle-free when you explore our carefully curated selection of practical desktop organizers, handy garden tools, cozy home details and other items that bring new joys for your home. This policy clearly lays out all terms for product returns, eligibility rules, processing steps and related arrangements, with a core emphasis that we do not accept any request for pure “refund only” without the return of the purchased physical product, to protect the legitimate interests of both our valued customers and our business operations.

1. Core Rule: No Refund-Only Requests Are Permitted

At NJORDE Hub GmbH, we strictly do not process any “refund only” application that asks for full or partial monetary reimbursement without you returning the corresponding physical product you ordered from us to our designated return address. All refund requests, under all eligible circumstances, must be paired with the full return of the purchased item. We will not issue any refund to you before we receive and complete the full inspection of your returned product. This rule applies to all orders placed on [www.njordehubstore.com], no matter the order value, product category, or payment method you used to complete the purchase, with no exceptions outside the very limited scenarios explicitly listed in Section 3 of this policy. This arrangement is set to ensure fairness for all shoppers in our community, prevent fraudulent claims, and help us keep the prices of our high-quality home products at affordable levels for every customer.

2. Return Eligibility Criteria

You are eligible to initiate a return request within 30 calendar days from the date you successfully receive your ordered product, if your item meets all of the following requirements:

• The product is in its original, unused condition, with all original factory labels, packaging materials, accessories, user manuals and free bundled gifts intact and not damaged or discarded
• The product is not marked as a final-sale, clearance or personalized custom item on its product detail page at the time of your purchase, as these categories of goods do not qualify for return for non-quality related reasons
• You can provide the valid order number, original purchase receipt or order confirmation email to verify that the product was officially purchased through our platform [www.njordehubstore.com]
• The product does not show signs of man-made damage, misuse, improper operation, or modification made after delivery that is not caused by inherent manufacturing defects.

For products that arrive with obvious shipping damage, inherent manufacturing defects, or do not match the product description shown on our website, you are still required to return the physical product to us, and we will not issue any refund before the item is received and verified by our quality control team. We will cover all standard return shipping costs for returns caused by product quality issues or our shipping mistakes.

3. Step-by-Step Return Processing Procedure

To start a valid return, please follow these steps in order:

1. Submit your return application by sending an email to our dedicated support inbox at clovr@njordehubstore.com, with your order number, clear photos of the product you intend to return, and a short description of the reason for your return request
2. Our customer service team will review your application and send you a verified return authorization number and the designated return address within 2 business days after receiving your request. Please note that we will not accept any returned items that are sent to our office address at Borsteler Chaussee 186, 22453 Hamburg, Germany without a pre-issued return authorization number
3. Pack the product securely with all included parts and original packaging, write the return authorization number clearly on the outside of the shipping parcel, then send the package back to the assigned return address. For non-quality related returns, you will be responsible for covering the return shipping fees
4. Once our warehouse team receives your returned parcel, they will conduct a full inspection on the product within 3 to 5 business days. After confirming that the returned item meets all our return eligibility rules, we will proceed to arrange your corresponding refund or product exchange as you requested.

4. Refund Arrangement After Valid Return

After the successful verification of your eligible returned product, the refund will be issued back to your original payment account that you used to place the order. The actual arrival time of the refund may vary depending on the processing speed of your payment service provider, which usually takes 5 to 10 business days to show up in your account balance. If you prefer to exchange your returned item for another product of the same or higher value on our store, we can also arrange the new product shipment directly after your return inspection passes, without extra waiting time for the refund process.

We will only deviate from our no-refund-only rule in the extremely rare scenario where the product you ordered is confirmed lost during the shipping process by the official logistics provider, which is a situation completely outside of your control. In this case, we will verify the logistics loss report with the shipping carrier first, and then process a full refund or arrange a free re-delivery of the same product for you, without requiring you to return an item you never physically received. For all other scenarios, our no-refund-only policy remains fully enforced.

If you have any questions about our Refund and Returns Policy, you can reach our support team anytime via email at clovr@njordehubstore.com, or call us at +49 40 88889895‌ during our business hours from 9:00 AM to 6:00 PM CET on workdays.