Effective Date: October 17, 2026

Welcome to the privacy policy of NJORDE Hub GmbH. This document is designed to inform you about how we collect, use, store, protect and process your personal information when you access and use our e-commerce website located at www.njordehubstore.com, as well as all related services, features, promotions and shopping experiences we provide to you on this platform. At NJORDE Hub, centered on bringing new joys for your home, offering practical, well-made desktop organizers, handy garden tools, cozy home details and other carefully selected products to upgrade your simple daily routines, we take the protection of your personal privacy extremely seriously. We are committed to complying with all applicable data protection regulations, including the General Data Protection Regulation (GDPR) of the European Union, German federal data protection laws, and all other relevant legal requirements in the jurisdictions where we operate, to ensure that your personal data is handled in a transparent, fair and secure manner at every step of your interaction with our store.

1. Controller of Personal Data

For all purposes related to personal data processing described in this Privacy Policy, the data controller is:
‌NJORDE Hub GmbH‌
Contact Address: Borsteler Chaussee 186, 22453 Hamburg, Germany
Contact Email: clovr@njordehubstore.com
Contact Phone: +49 40 88889895‌

If you have any questions, concerns or requests related to your personal data and privacy rights, you can reach out to our data protection team at any time via the contact methods listed above. We will respond to your inquiry within 10 business days after receiving your valid request, and we will never charge you any fees for submitting standard privacy related requests unless your request is clearly repetitive, excessive or manifestly unfounded under applicable laws.

2. Types of Personal Information We Collect

We only collect necessary personal information that is directly relevant to providing you with a smooth, secure and convenient e-commerce shopping experience. The categories of information we may collect include the following scenarios:

2.1 Information You Provide Actively to Us

When you browse our website, create a user account, place an order, sign up for our newsletter, participate in promotional activities, contact our customer service team, or submit any form on [www.njordehubstore.com], you may voluntarily provide us with the following information:

• Full name, billing address, shipping address, and contact phone number, which are required to process your order, arrange accurate product delivery and resolve any logistics related issues in a timely manner
• Email address, which we use to send you order confirmation, shipping update notifications, respond to your customer support queries, and if you have opted in, share information about new arrivals of practical desktop organizers, handy garden tools, cozy home details and other exclusive promotional offers
• Payment related information, including payment card number fragments, billing account details and payment verification information. It is important to note that we do not store full sensitive payment card information on our local servers: all payment processing is completed through certified third-party payment providers that meet the highest level of Payment Card Industry Data Security Standard (PCI DSS) compliance requirements
• Account credential information, including your username and password you set when registering an account on our platform, to help you secure access to your personal order history, saved favorite products, and personalized shopping preferences
• Any additional information you voluntarily submit when interacting with our customer service team, such as product feedback, custom product requirement notes, or specific delivery instructions.

2.2 Information We Collect Automatically When You Use Our Website

When you visit [www.njordehubstore.com], our system will automatically collect certain technical information through cookies, web beacons and other similar tracking technologies, to help us optimize website performance, improve user experience and maintain platform security:

• Device information, including your device model, operating system version, unique device identifier, browser type and language setting
• Log information, including your IP address, website access time, pages you viewed, links you clicked, product browsing duration, order access records, and other interaction data with our website
• Location related information, which we may derive from your IP address, to provide you with region-specific shopping recommendations, accurate shipping cost calculations and localized service information that matches your location.

We will never collect any special categories of personal information (such as your racial origin, religious beliefs, health status, biometric information) intentionally through our website, unless you actively provide such information to us voluntarily for a specific, explicit purpose that you agree to.

3. Purposes We Use Your Personal Information

All processing activities of your personal information are based on legal bases including your consent, the necessity for performance of a purchase contract between you and NJORDE Hub GmbH, compliance with our legal obligations, and our legitimate business interests that do not override your fundamental privacy rights. We use your personal information for the following clear, specified purposes:

• ‌Order Fulfillment and Transaction Processing‌: We use your name, contact address, phone number, payment information to complete the full process of your purchase, including verifying your identity, processing payment, arranging product shipping, tracking delivery status, and handling returns, exchanges or refunds according to our store policies. This processing is strictly necessary to perform the sales contract we enter into with you when you place an order on our website
• ‌Website Experience Optimization‌: We analyze the automatically collected browsing and interaction data to understand how users navigate our website, identify slow loading pages, fix technical bugs, and optimize the display of our product categories including sealing clips, desktop organizers, garden tools and cozy home items, making it easier for you to find the products you want to upgrade your daily routines
• ‌Customer Service Support‌: We use your contact information and the content of your inquiries to respond to your after-sales questions, resolve product quality issues, handle complaints, and provide you with timely, personalized assistance whenever you need support related to your orders or our services
• ‌Personalized Marketing Communication‌: With your explicit separate consent, we will send you email updates about new arrivals, exclusive discount activities, seasonal home product recommendations and other marketing content from NJORDE Hub. You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link located at the bottom of every marketing email, or by sending an unsubscribe request to our contact email clovr@njordehubstore.com
• ‌Platform Security and Fraud Prevention‌: We process your device information, IP address and account activity data to protect our website, your account and transaction security, detect unauthorized access, identify fraudulent payment activities, and prevent malicious attacks that may harm the normal operation of our e-commerce platform and the safety of other users
• ‌Legal Compliance and Audit‌: We may retain and process your transaction data and related personal information to comply with applicable German tax laws, commercial accounting regulations, respond to legitimate legal requests from judicial authorities, regulatory agencies or law enforcement departments, and conduct internal compliance audits to ensure our operations fully meet legal requirements.

We will never use your personal information for any purpose that is incompatible with the purposes stated in this Privacy Policy, unless we notify you in advance and obtain your explicit additional consent before such processing.

4. Sharing of Your Personal Information

NJORDE Hub GmbH will never sell, rent or lease your personal information to any third parties for their independent marketing purposes without your explicit written consent. We may share your personal information only with the following categories of trusted third parties, and such sharing is always limited to the minimum scope necessary to achieve the specified purposes:

• ‌Authorized Service Providers‌: We work with carefully selected third-party service providers who provide support for our e-commerce operations, including logistics and shipping companies, certified payment processors, website hosting service providers, IT technical maintenance teams, email delivery service platforms and tax consulting agencies. All these service providers are bound by strict data processing agreements with us, which require them to protect your personal information at the same security level as we do, and they are prohibited from processing your personal data for any purposes other than the explicit tasks we authorize them to complete
• ‌Legal Authorized Third Parties‌: We may disclose your personal information if we are required to do so by applicable laws, court orders, or mandatory requests from competent public authorities, to protect the legitimate rights, property and personal safety of NJORDE Hub GmbH, our users, employees or the general public
• ‌Business Transfer Scenarios‌: In the event of a merger, acquisition, reorganization, or partial or full sale of our business assets, your personal information may be transferred to the relevant successor entity. We will provide prior notice to you before the transfer of your personal information, to inform you of any major changes to the way your personal data is processed.

5. Data Retention Period

We will only retain your personal information for as long as it is strictly necessary to fulfill the purposes for which we collected it, in accordance with applicable legal requirements:

• For order related transaction information, we will retain the data for the duration required by German commercial and tax laws, which is generally 10 years after the completion of your order, to meet accounting record keeping and legal compliance requirements
• If you register a user account on our website, we will retain your account related personal information for the entire period while your account remains active, and for a reasonable period after you choose to delete your account, to resolve any remaining order disputes or keep records in case you wish to restore your account within a short period after deletion
• For marketing communication related contact information (such as your email address you subscribed to the newsletter), we will retain the information until you choose to unsubscribe, and we will remove your contact information from our marketing list within 7 business days after we receive your unsubscribe request
• For automatically collected browsing and technical log data, we will anonymize or delete such data after a maximum period of 12 months, unless we need to retain part of the data to investigate security incidents or resolve ongoing user disputes.

After the applicable data retention period expires, we will securely delete or anonymize your personal information in accordance with our internal data management procedures, ensuring that the data can no longer be associated back to your specific identity.

6. Your Privacy Rights Under Applicable Laws

As a user located in the European Economic Area or other relevant jurisdictions that grant you statutory data protection rights, you have the following rights regarding your personal information processed by NJORDE Hub GmbH:

• ‌Right of Access‌: You have the right to request a copy of all personal information we hold about you, to obtain clear information about how we process your data
• ‌Right to Rectification‌: If you find that the personal information we hold about you is inaccurate or incomplete, you can contact us to request to correct and update your data free of charge
• ‌Right to Erasure‌: You have the right to request us to delete your personal information under specific circumstances, including when the data is no longer necessary for the original purposes we collected it for, when you withdraw your consent for the processing, or when our processing of the data violates applicable laws. We will fulfill your erasure request unless we are legally required to retain part of the data
• ‌Right to Restriction of Processing‌: You have the right to request us to restrict the processing of your personal data when you contest the accuracy of the data, when our processing is unlawful, or when we no longer need the data but you require us to retain it for legal claim purposes
• ‌Right to Data Portability‌: You have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format, or request us to transmit the data directly to another data controller, where technically feasible
• ‌Right to Object‌: You have the right to object to our processing of your personal data based on our legitimate interests, at any time for reasons related to your specific situation. You also have the absolute right to object to our processing of your personal information for direct marketing purposes, at any time without providing any reason
• ‌Right to Withdraw Consent‌: For any processing activity of your personal data that is based on your prior consent, you can withdraw your consent at any time, which will not affect the lawfulness of the processing we carried out before you withdrew your consent.

To exercise any of the above rights, you can send your request to us via the contact email clovr@njordehubstore.com, or call our contact phone +49 40 88889895‌, or send a written request to our address at Borsteler Chaussee 186, 22453 Hamburg, Germany. We may need to verify your identity before processing your request, to ensure that the requester is the legitimate subject of the relevant personal information. You also have the right to lodge a complaint to the competent data protection supervisory authority in your country or region if you believe our processing of your personal information violates applicable data protection laws.

7. Data Security Measures

NJORDE Hub GmbH implements comprehensive, industry-recognized technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction, accidental loss or unlawful processing. Our security measures include:

• End-to-end SSL encryption for all data transmission on [www.njordehubstore.com], to ensure that all your sensitive information submitted to our website, including personal details and payment related information, is encrypted during transmission over the internet
• Role-based strict access control for our internal team members: only a very limited number of authorized employees who need to access your personal data to perform their work duties (such as customer service and order fulfillment staff) are granted access to your personal information, and all access activities are logged and audited regularly
• Regular security vulnerability scanning, penetration testing, and system security updates for our website and server infrastructure, to fix potential security risks in a timely manner, and maintain the security stability of our platform
• Offline backup of critical data, stored in geographically separated secure data centers with strict physical access control, to prevent data loss caused by unexpected system failures or natural disasters.

While we have made every possible effort to protect your personal information, please note that no data transmission method over the internet or electronic storage method is 100% absolutely secure. We will notify you and the relevant regulatory authorities immediately in accordance with legal requirements in the unlikely event that a personal data security breach occurs and poses a high risk to your rights and freedoms.

8. Cookies and Similar Tracking Technologies

Our website [www.njordehubstore.com] uses cookies, which are small text files stored on your local device when you visit our website, to distinguish your browser from other visitors, provide you with a smoother browsing experience, and analyze the performance of our website. The types of cookies we use include:

• ‌Strictly Necessary Cookies‌: These cookies are essential for the normal operation of our website, they enable basic functions such as page navigation, access to secure areas of the website, and the ability to add products to your shopping cart. You cannot disable these cookies through your browser settings, otherwise core functions of the e-commerce website will not work properly
• ‌Performance Cookies‌: These cookies collect anonymous statistical information about how visitors use our website, to help us count the number of page visits, identify the most popular product pages, and improve the overall performance of our website
• ‌Functional Cookies‌: These cookies remember your preferences when you browse our website, such as your selected language, preferred currency, and saved products in your wish list, so that we can provide you with customized, more convenient functions when you visit our website next time
• ‌Marketing Cookies‌: With your separate explicit consent, these cookies may be used by us and our trusted advertising partners to display relevant, personalized product recommendations and promotional content about our practical home items, desktop organizers and garden tools to you on other third-party platforms.

You can manage or disable non-necessary cookies at any time through the cookie setting banner we display on our website when you first visit, or adjust the relevant settings in your own web browser. Please note that disabling certain cookies may affect some advanced personalized functions of our website.

9. Third-Party Links

Our website may contain links to third-party websites or resources, for example, links to our social media official pages, or links to third-party product review platforms. Please note that when you click on these external links and navigate to a third-party website, the privacy policies of those third parties will apply to your activities on their platforms. NJORDE Hub GmbH has no control over the content, privacy protection measures and operation policies of these third-party websites, and we cannot assume any responsibility or liability for the processing of your personal information on those external platforms. We strongly recommend that you carefully read the privacy policy of every third-party website you visit after leaving [www.njordehubstore.com], to understand how they process your personal information.

10. Privacy Protection for Minors

Our e-commerce website [www.njordehubstore.com] is a general audience oriented platform, and we do not intentionally collect any personal information from minors under the age of 16. If you are under the age of 16, please do not submit any personal information to our website, and you can only use our platform with the participation and consent of a parent or legal guardian. If we accidentally discover that we have collected personal information from a minor under 16 without the verification of parental consent, we will immediately take measures to delete that relevant information completely from our servers. If you believe we may have collected personal data from a minor, please contact us immediately through our provided contact methods.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, new service features, or updates to comply with new applicable legal and regulatory requirements. When we make material changes to this Privacy Policy, we will prominently post the updated version on our official website [www.njordehubstore.com], clearly mark the new effective date at the top of the document, and we will notify you through obvious notification methods such as a pop-up reminder on the website or a notification email to your registered email address, before the changes take effect. Your continued use of our website and services after the effective date of the updated Privacy Policy will be deemed as your acknowledgement and agreement to the revised terms of the policy. We encourage you to review this Privacy Policy periodically whenever you visit our website, to stay informed about the latest rules we use to protect your personal information.

12. Contact Information

If you have any questions, comments, concerns or requests about this Privacy Policy, our personal data processing activities, or any privacy related matters related to your experience with NJORDE Hub, please do not hesitate to contact us through the following channels:
Company Name: NJORDE Hub GmbH
Postal Address: Borsteler Chaussee 186, 22453 Hamburg, Germany
Email Address: clovr@njordehubstore.com
Telephone Number: +49 40 88889895‌

We are committed to resolving all your privacy related inquiries in a fair, efficient and transparent manner, to make sure you can enjoy the new joys for your home that our carefully selected products bring, with full peace of mind about the safety of your personal information.